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Being personable is
a very important quality when dealing with people, especially when they
are nervous and feel like they have little control over a situation.
Recently I've taken several trips to the health clinic/hospital. On
a normal basis, a medical environment fascinates me, except if its gynecology
or the dentist. Actually, I'm not so afraid of the dentist; just all
dentists except for a select group which I trust will do a good job.
I'm not afraid of that select group because they're friendly and seem
to genuinely care about my comfort. Because they have my trust, their
job is a lot easier because I am more cooperative. Also would imagine
that their job would be more enjoyable just by being happy and taking
care of people, rather than going through the motions of their job.
I went to the health
clinic for a gynecology appointment. I really don't like to and had
put it off for a long while. Some people don't like needles, I don't
mind needles, but I hate the gynecologist. So this medical assistant
grumbles for me to follow her to a room, grudgingly takes my stats,
and growls at me about how I should undress and leaves the room. She
of course came back with the doctor, I really didn't want her in there,
I really would've rather thrown my shoe at her and told her to stay
at home. The nation has a problem with the way all health systems are
run. What makes someone good in health care is not so much intelligence,
but an ability to relate to people and experience. Don't get me wrong,
intelligence is important, but there are surgeons in Africa that have
never been to medical school that are better than surgeons here by virtue
of the fact they have more experience.
I have two examples
of people who did decent jobs. I went to Keller last Monday to have
these moles removed (I'm from California so I'm rather aware of the
risk of skin cancer and would rather be on the safe side). The doctor
and his assistant reminded me of why I like the hospital. They chatted
with me, they chatted with each other. Doctor asked if I was okay while
I was being cut and showed me the flexible razor and what he was doing.
All things considered it was a pleasant experience. I didn't feel like
a victim of the situation, but I also didn't mind not having control
because I trusted they were looking out for me. My other experience
was when I was trying to get hydrogen peroxide for the same problem.
The C-Store was out so I went to the clinic to ask for some. The receptionist
tells me to sit and wait for some captain, so I sat, and nothing seemed
to be happening. So I went up to one of the assistants told him my story
and he took me to the storage room and gave me a whole bottle, telling
me to make sure I came in the next day to have the doctor look at it.
He was another helpful person who made an experience painless. The same
applies for all interaction with people.